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Terms & Conditions, Returns & Privacy Policy – Sara by JG

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website operated by J. Group SRL (Sara by JG) and apply to all purchases made through the site. By accessing or purchasing from this site, you agree to these Terms.

2. Company Information

Company Name: J. Group SRL
Registered Address: Via San Pietro a Quaracchi, 246 – Firenze, Italy
VAT: IT06930120487
Email: info@jgroupsrl.it

3. Website Use

  • You agree not to misuse the site or use it for any unlawful purposes.

  • All content is the property of the Owner and may not be reused without permission.

4. Account Registration (If Applicable)

  • If you create an account, you are responsible for maintaining its confidentiality.

  • The Owner reserves the right to disable accounts in case of misuse.

5. Product Information & Availability

  • All product descriptions and images are for illustrative purposes only.

  • Availability is confirmed at checkout; we cannot guarantee constant stock.

6. Prices & Payments

  • Prices may include or exclude VAT depending on your location.

  • Secure payment is processed via third-party providers; we do not store payment data.

7. Shipping & Delivery

  • We deliver worldwide. Shipping costs and delivery times are shown during checkout.

  • You must inspect your order upon delivery. Damaged goods may be refused.

8. Returns & Refunds Policy

As an EU consumer, you have the right to withdraw from a purchase within 14 days of receiving the product.

To exercise this right:

  • Contact us by email before the end of the 14-day period

  • Return the product in unused condition with original packaging

Refunds:

  • We will refund the full purchase amount (excluding shipping) within 14 days of receiving the return

  • Refunds are made via the original payment method

Items that are personalized, used, or damaged may not be eligible for a full refund.

9. Intellectual Property

All content on the site, including product designs, logos, and text, is owned by J. Group SRL or its licensors. Use of this material is prohibited without express written consent.

10. Privacy Policy

We collect, store, and use your personal information in accordance with GDPR.

This may include:

  • Name, email, shipping address

  • Order history and payment information (processed via third-party secure systems)

  • Analytical data to improve website performance

We never share your information with third parties for marketing purposes.

For more details, contact:  info@jgroupsrl.it

11. Limitation of Liability

We are not responsible for indirect damages. Our liability is limited to the amount paid by the User in the previous 12 months.

12. Changes to These Terms

We may modify these Terms at any time. Changes are effective immediately upon publication.

13. Governing Law

These Terms are governed by the laws of Italy. Disputes shall be resolved exclusively in the courts of Florence, Italy.

For questions, contact:  info@jgroupsrl.it