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Frequently Asked Questions
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Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout by selecting the destination country. If you don't find your country, please contact us.
Please note: Orders shipped outside the European Union may be subject to customs duties, import taxes, and clearance fees, which are the responsibility of the recipient. These charges are determined by the destination country’s customs authorities and are not included in our prices or shipping costs.
How long will it take to receive my order?
It depends on both the bag model and the shipping destination.
If your bag is already in stock, it will be shipped immediately and is typically delivered within 2–3 business days in Europe and around one week for destinations outside Europe.
If the bag is not immediately available, it will be handcrafted by our artisans in our Florentine workshop. As each piece is made with care, please allow a few additional business days for production.
If you’ve chosen to personalize your bag, please allow one extra business day for the customization process.
After placing your order, you’ll receive a confirmation email with a more accurate estimated shipping time based on your selected product.
Please note: The delivery times shown at checkout are estimates and may vary depending on production and shipping conditions.
Any question?
You can contact us through our contact page, our live chat or through our social media channels! We will be happy to assist you.
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