We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay. All transactions are securely processed for a safe and smooth checkout experience.

Sara by JG delivers worldwide. If your country is not available at checkout, please contact our support team.

Shipping is always free within Italy. Orders shipped within the European Union are free over €100. Orders shipped to the United States are free over €250. Shipping costs for all other destinations, including orders below these thresholds, are calculated at checkout before you place your order.

Italy: 48–72 hours. European Union: 3–4 business days. Outside the European Union: 5–7 business days. These are estimated delivery times and depend on the availability of the selected bag.

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package in real-time and stay updated on its delivery status.

If you need an invoice for your order or are eligible for a VAT refund, please contact our customer support team with your order details. We’ll provide the necessary documentation.

No. Return shipping is paid by the customer, and we do not provide prepaid return labels. Return requests must be made within 14 days of delivery. Please contact us before returning your item.

The return must always be communicated by email to info@sarabyjg.com specifying the following information:

• Order number
• Reason for the return
• Products to be returned
• Photo of the products to be sent for the return (no photo of the packaging/website)

Afterwards, you will receive the information to correctly execute the return.