Politique d’expédition

Shipping Policy – Sara by JG

1. General Information

All orders are processed and shipped from our headquarters in Florence, Italy. We strive to dispatch your order as quickly as possible, usually within 3–5 business days after receiving payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

2. Delivery Areas

Sara by JG delivers worldwide. If your country is not listed at checkout, please contact us directly at info@sarabyjg.com for a personalized shipping solution.

3. Shipping Costs

Shipping costs vary depending on the destination and are calculated at checkout. Occasionally, we may offer free shipping promotions — details will be displayed on the website.

4. Estimated Delivery Times

• Italy: 3–5 business days
• EU countries: 5–7 business days
• International: 7–14 business days

Please note: Delivery times are indicative and may vary due to customs delays, weather conditions, or unforeseen events.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your package in real-time.

6. Duties and Taxes

International shipments outside the EU may be subject to import duties, taxes, or customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

We recommend checking with your local customs authority for more information.

7. Delivery Issues

If your order is delayed, lost, or damaged during shipping, please contact us immediately at info@sarabyjg.com. We will do our best to resolve the issue with our delivery partners.

8. Incomplete or Incorrect Addresses

Sara by JG is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer. Please ensure all delivery details are accurate before completing your order.

9. Contact

For any questions regarding shipping, please contact us at: 📩 info@sarabyjg.com