We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay. All transactions are securely processed for a safe and smooth checkout experience.

Sara by JG delivers worldwide.

Delivery fees vary depending on your location and the selected shipping method. You’ll see the exact cost at checkout before finalizing your order. For express and international shipping, additional charges may apply.

Within the European Union, delivery is free.

Italy: 48 to 72 business hours
Other countries: approximately 5 business days

Please note that we do not ship on weekends or public holidays.

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package in real-time and stay updated on its delivery status.

If you need an invoice for your order or are eligible for a VAT refund, please contact our customer support team with your order details. We’ll provide the necessary documentation.

We do accept returns within 14 days from the date you notify us of your intention to return.

However, return shipping costs are at your expense. Refunds will be issued once we receive the item or proof of return.

Please note: items must be returned in their original condition — any damage or excessive use may affect the refund.

The return must always be communicated by email to info@jgroupsrl.it specifying the following information:

• Order number
• Reason for the return
• Products to be returned
• Photo of the products to be sent for the return (no photo of the packaging/website)

Afterwards, you will receive the information to correctly execute the return.